we pride our self's in good customer service and have employees that are highly trained and highly paid to work for use and do the job that keeps us safe and our customers safe!!! the way this whole thing works, is very simple and easy the hardest part is you having to leave and go get the card which keeps you safe in your transaction and your life. it is untraceable and simple to use. all you do is go get the card and send us the numbers with your name, address, zip code, city and state. very very simple as i said. if you would like to know how and what we ship our product and what kind of box and what not we ship in, then just text 917-563-8595